Advice Please Advanced Mx4000

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switch10

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Hi guys looking for some advice, I look after a customer who has a advanced mx fire alarm panel, 4 loop , now loop 1 recently lost all addresse location text so I put everything back via laptop software.

However they have again today done there weekly test and informed me that the loop is not displaying location text again.

Now this loop card is only approx 7 months old and no faults showing on system apparently . Any ideas before I go Monday to take a look?

 
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