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switch10

Wanted steeple mcb

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Andy™

if it is a like to like replacement, then no paperwork needed, but regardless, the installation must be left in a safe condition. if they had sent a proper sparky to do the job and not some untrained monkey, then chances are the undersized wiring & MCB would have been noticed

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kerching
6 minutes ago, switch10 said:

Well went there today and carried out works as requested by customer, B&q did not leave a electrical installation certificate as as far as they are concerned they changed a shower which was years old that they are saying was a 10.2kw for a new style 10.2kw as per customers instructions and therefore as this was a like for like swap they wouldn't be issuing a electrical certificate, even though this is a bathroom. Makes me laugh but I have tried to get customer to complain and take this further but he has had enough of them and can't be bothered to go further. Anyway cable now at 10mm and correct size fuse installed and shower all working as it should be, even better is the fact I have now picked up over 40 down lights to install there along with other works. I did offer to write a formal letter of complaint on his behalf to B&q or go to the store with him but he just wanted it sorted quickly 

They have some nice downlights in B&Q!

 

i have never had any bad dealings with B & Q....well, that is not strictly true. There was this one time when....:slap

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switch10

The thing is the customer has proof that the old shower was 8kw and therefore not like for like which is even more proof against B&q but my hands are tied 

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Sidewinder

So B&Q are lying.

 

PLEAD with the customer and please take them to task over this!

Even if you do the leg work for the kudos with the client and for the good of those of us who just do it right, please.

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Andy™
24 minutes ago, switch10 said:

The thing is the customer has proof that the old shower was 8kw and therefore not like for like which is even more proof against B&q but my hands are tied 

 

what proof? old shower? photo's of the old shower? as above, do whatever you can to get them to complain about it

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switch10

He has the receipt for the shower and packaging from it , I am willing to do all the work for him if he gives me the go ahead to pursue this against B&q , but if he insists he doesn't want to then it's out of my hands 

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Sidewinder

Peepss, is there any way that we could fund perhaps a bottle of something for switch10's customer to persuade him or something?

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switch10

I would be willing to buy a bottle of something for him if I honestly thought it would change his mind, but unfortunately he's not budging on this and I would like to not lose further work from him by pushing much harder. 

Will have another word with him Monday when I take his certificate over for today's work and let u know if I change his mind

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Sidewinder

Please, thank you.

I would not ever want you to loose a customer, but, it is the likes of work such as this that destroys the reputation of the industry, and undermines those who do things correctly.

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Sharpend

Who's to say that the spark wasn't a young un who pointed out that the existing cable and Mcb were wrong but was told do it or you'll have no more work? 

Ultimately B&Q shouldn't have any say on the electrics.   

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Sidewinder

So it's still wrong, then Sharp, nothing has changed.

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Sharpend

I don't dispute that sidey, I'm not saying it's correct however B&Q are in the business of profit and really don't give a monkeys whether it's right or wrong only if it's installed. 

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Sidewinder

However, Sharp, that is exactly my point.

Any business has to make profit, profit is not a dirty word.

However, IMHO they should be made to be totally compliant with ALL legislation and legal requirements before they are allowed to make a profit, and if not then they MUST be brought to task because they are destroying the industry.

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Sharpend

Totally agree but how do we change it?

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Sidewinder

By persuading, and helping customers to complain, if necessary without charge to them and at cost to us.

Tonight I have made the decision that I will now do this from this point forward, I will give my time & resources to assist customers to bring complaints against dodgy work without charge, for private domestic clients.

Now I don't have many, so that may be an easy decision for me, but if we all did it then perhaps a difference could be made?

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Manator
1 hour ago, Sidewinder said:

By persuading, and helping customers to complain, if necessary without charge to them and at cost to us.

Tonight I have made the decision that I will now do this from this point forward, I will give my time & resources to assist customers to bring complaints against dodgy work without charge, for private domestic clients.

Now I don't have many, so that may be an easy decision for me, but if we all did it then perhaps a difference could be made?

You have my assistance when required for that.

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Sharpend

I'm thinking along the lines of a generic form which you ask the customer to sign to confirm that the installation had been carried out by or on behalf of B&Q, which we write our findings. 

There could be a section which gives us permission to take photos of said install with the consent of customer. There could also be a line to the effect that says 'I, Mr/Mrs customer hereby gives permission for this document to be used for the purpose of ?investigation? by 'spark'. 

 

We collectively could then build a portfolio which would cover a large area which we could use to challenge B&Q against the regs either statutory or non? We could perhaps have a couple of representatives that could act for us? 

 

Juat at thinking out aloud please feel free to add or correct as you all see fit. 

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NozSpark

I think that the problem will be, that...

 

a) the "customer" won't believe that the B&Q employee (they don't realise that they're sub contractors) would do anything wrong and therefore they believe that we are trying it on

 

OR

 

b) that they don't want to cause a fuss and will just pay for it to be fixed

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Sharpend

Yes Noz, we as people are very forgiving in that when someone does us wrong we tend to ignore and resolve by another means (not in all instances) but I was thinking along the lines of Erin Brockovic type collating of info? We collect the info then address the findings to the relevant bodies??

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