Jump to content

DONT STAY LURKING AS A GUEST,

JOIN TEF AND BENEFIT FROM MEMBERSHIP:

CLICK HERE TO JOIN.
apprentice87

Email will not work..

Recommended Posts

apprentice87

Hi all,

 

Can anyone help with this...

 

I am trying to email the local social services. i email them every day with no problems, but as of about 5 pm yesterday i now get this message from something called:

 

mailer-daemon@virginmedia.com  

 

 This is an automatically generated Delivery Status Notification.     

 

Delivery to the following recipients failed permanently:

 

   *The email address i tried to send to

 

Reason: This is the mail system at host know-smtprelay-5-imp.

 

I am sorry to have to inform you that your message, "john lewis", could not be delivered to.[the email address]

 

The messages was unable to be delivered due to the following issue;

 550:550 5.7.1 Rejected - TRUSTmanager

 

Anyone any ideas?? I can send and receive emails to everyone else ok...

 

john..

Share this post


Link to post
Share on other sites
Blue Duck

Some kind of filtering their end, possibly some new software to keep them safe from Putin.

 

Can you phone them and let them know, they may be able to add you to their trusted list.

 

:)

 

Share this post


Link to post
Share on other sites
apprentice87

I hope so...

 

john..

Share this post


Link to post
Share on other sites
Evans Electric

Could also  be you have changed one digit in their address  ,  I did this once  with an important email ,  just could not see  the difference  but I'd got their address wrong  by one letter.      The  mailer - daemon thing bounces them back  at you .  

Edited by Evans Electric

Share this post


Link to post
Share on other sites
apprentice87

No, that is not it.. I email these people everyday, so i do not have to enter an address, i just click on the persons name..

 

No idea what has happened.. i can email other people, just not any email address related to the local council...

 

john..

Share this post


Link to post
Share on other sites
Andy™

your email address / ip could have been blacklisted by them?

Share this post


Link to post
Share on other sites
apprentice87

How could that happen though?? They would certainly not do it deliberately. There IT people could sort it i think, but when??

 

john..

Share this post


Link to post
Share on other sites
Blue Duck

Being a bank holiday... Who knows???

 

I would put my money on a change on policy or implementation of new software.

 

Can you not contact the person you wish to by another means to let them know of your situation? 

Share this post


Link to post
Share on other sites
apprentice87

You could be onto something there.. I spoke to one of the others and they did not say that there was any problems..

 

Here is a good one.. I sent an email to them using my mums email account [same isp as mine obviously] and i "think" that got through.. How would that be as it would be the same IP address.. Or would it..

 

john..

Share this post


Link to post
Share on other sites
apprentice87

I have just discovered that it WILL send if i do it on the virgin media own email program, but if i do it from mozilla thunderbird, it will not, but only ones to the council do not work??

 

Any ideas??

 

john..

Share this post


Link to post
Share on other sites
Ardet R

If you have been sending emails from the same email address day in and day out, perhaps even at the same times of day or in the late evening then the spam program on the receiving end may decide you are spamming them and block your email address.

You would have to contact them to arrange for this block to be removed.

Share this post


Link to post
Share on other sites
apprentice87

Why can i still send them from the virgin media email program, but if i try it from the thunderbird one it is blocked?? I have not been bombarding them with emails, just one every few days is all with them replying to me. All of a sudden it will not work..

 

You might have gathered i do not know much about computers

 

john..

Share this post


Link to post
Share on other sites
apprentice87

Anyone know what this means??

 

Reason: This is the mail system at host know-smtprelay-5-imp. I am sorry to have to inform you that your message, blah blah. The messages was unable to be delivered due to the following issue; 550:550 5.7.1 Rejected - TRUSTmanager

 

This was an attempt to reply to a message they sent me 30 seconds ago

 

john

Share this post


Link to post
Share on other sites
apprentice87

Hmm. i had a look, but it all means precisely nothing to me.. I do not know much about computers..

 

john..

Share this post


Link to post
Share on other sites
Andy™

could be thunderbird is using a different SMTP server which the council is rejecting mail from, but from virgins SMTP server its allowig it

Share this post


Link to post
Share on other sites
apprentice87

Hi Andy, that is all way beyond me, but someone sent me a link so i did it, but it still does not work.. When i look on the virgin site thing i think others have been having the same problem. Here is the link thing..

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/200300000001000/article/HELP-4124/Updating-Virgin-Media-Mail-settings-in-Mozilla-Thunderbird

 

i think that might explain a bit of it..

I did what the link says, but it is still not working..

 

john..

Share this post


Link to post
Share on other sites
Ardet R

On a link from the link you posted:

SMTP server
If you’re using a @virginmedia.com, @blueyonder.co.uk, @ntlworld.com, or @virgin.net email address but sending using a non-Virgin Media SMTP server, then your mail could potentially be seen as SPAM and either delivered to the recipients SPAM folder or rejected completely. To prevent this occurring, please configure your email client to the Virgin Media servers settings.

If you have followed the instructions on your link you will have the following settings for your email account now set

SMTP server Name: smtp.virginmedia.com, Connection security: SSL/TLS, Authentication method: Normal password, User Name: Your full email address, Port: 465

The SMTP server would appear to be the key point of failure causing the error message you get, so ensure that the SMTP server name is smtp.virginmedia.com.

 

Share this post


Link to post
Share on other sites
apprentice87

I did it earlier and it all works now!! Best bit is, i only found out about the link as someone sent it to me, you would think virgin would... Even better, if i log into my virgin account it tells me it is closed and that i am no longer with them.. Funny how it all still works though!!! Free internet perhaps!!

 

john..

Share this post


Link to post
Share on other sites
Andy™

best get your own email instead of relying on your ISP's

Share this post


Link to post
Share on other sites
apprentice87

Hi Andy,

I do not know much about computers.. I have never used the virgin email thingy, i use mozzilla thunderbird as it is the closest to what i had in the first place outlook express. Most of the stuff you get now is just complexity for the sake of it. I got the latest version of word [i think] but it is no better, in fact worse, than word 6 that came with windows 3.1 on my old 486 computer. Why they have to keep changing things is beyond me..

 

john..

Share this post


Link to post
Share on other sites
Evans Electric
40 minutes ago, apprentice87 said:

Why they have to keep changing things is beyond me..

:Applaud

Share this post


Link to post
Share on other sites
septiclecky

I've had it in the past in my previous employment that I received an email from someone, I replied to the email they then replied but when I tried replying it bounced back with a similar message.

 

When I sent a new email it got through OK, it maybe something to do with the monitoring software they use.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

Terms of UseWe have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.