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Charms41

Help! My tenant has recently changed to a smart meter now Economy 7 not working to storage heaters /water cylinder

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Charms41

Thank you for your advice 🙏🏻

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Sidney

To hazard a guess the contactor is not operating correctly to energise the off peak supply when required.

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apprentice87

If it is the meter, then this is not the responsibility of the DNO, The meter is fitted, owned [usually] and operated by the supplier, [the people you pay the lecky bill to]

 

john..

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Charms41

Well just to update you all....I’ve had an electrician out this morning (and he was kind enough to come during Economy 7 running hours). He found that there was a ‘live’ wire from meter to fuse boards, to storage heaters and water cylinder. The he did a loop test and found there was no neutral. He went back down to the electric cupboard and found that when the meter fitter fitted the new switches he had pulled the neutral wire out of its connection in the 100a fuse box pictured above. He couldn’t believe his eyes. The wire was actually arching. He doesn’t know how that apartment block hasn’t gone up in flames. He was disgusted. So currently he’s turned off the power and awaiting Western Power Distribution to come and fix as an emergency. 

Thank you all so much for your advice you’ve all been very helpful. 

I’m just glad I didn’t get electrocuted as I had my hands all over that metal fuse box yesterday 😱

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ProDave

Well done, you found a decent electrician who understands things. Lets hope WP fix it promptly.

 

And thanks for letting us know.

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Andy™
59 minutes ago, Charms41 said:

Well just to update you all....I’ve had an electrician out this morning (and he was kind enough to come during Economy 7 running hours). He found that there was a ‘live’ wire from meter to fuse boards, to storage heaters and water cylinder. The he did a loop test and found there was no neutral. He went back down to the electric cupboard and found that when the meter fitter fitted the new switches he had pulled the neutral wire out of its connection in the 100a fuse box pictured above. He couldn’t believe his eyes. The wire was actually arching. He doesn’t know how that apartment block hasn’t gone up in flames. He was disgusted. So currently he’s turned off the power and awaiting Western Power Distribution to come and fix as an emergency. 

Thank you all so much for your advice you’ve all been very helpful. 

I’m just glad I didn’t get electrocuted as I had my hands all over that metal fuse box yesterday 😱

 

id be demandig they pay his costs too, along with that of extra peak electric used, aince they said it wasnt their problem... and a complaint about bad workmanship

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Doc Hudson
1 hour ago, Charms41 said:

Well just to update you all....I’ve had an electrician out this morning (and he was kind enough to come during Economy 7 running hours). He found that there was a ‘live’ wire from meter to fuse boards, to storage heaters and water cylinder. The he did a loop test and found there was no neutral. He went back down to the electric cupboard and found that when the meter fitter fitted the new switches he had pulled the neutral wire out of its connection in the 100a fuse box pictured above. He couldn’t believe his eyes. The wire was actually arching. He doesn’t know how that apartment block hasn’t gone up in flames. He was disgusted. So currently he’s turned off the power and awaiting Western Power Distribution to come and fix as an emergency. 

Thank you all so much for your advice you’ve all been very helpful. 

I’m just glad I didn’t get electrocuted as I had my hands all over that metal fuse box yesterday 😱

 

Thank you for coming back to update us, It is always nice to find out when a cause has been found.

 

Doc H

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Murdoch

OP ......you were fortunate to find a spark who would do this so late at night. 

 

You should be passing his invoice to the supplier and getting them to refund you

 

 

Incompetence on the part of the meter fitter springs to mind ....

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Charms41

Well this is the latest argument: 

 

Hi charmaine 
We have had western power distribution and also eon out for the loose connection as advised by our electrician Aaron. 

Western arrived first and checked the connections and found that within the buildings fuse board for the apartment the neutral wire was loose but also the live wire, he reconnected this as was not happy to disconnect us due to having medication in the fridge so he reconnected the live and neutral wires and tested the supply ok.

The eon engineer has also now attended and has also checked and explained what they are responsible for and what they can touch on the whole board. 

From what both western and eon have said this wasn’t anything to do with the installation of the smart meter as the connections were in the buildings fuse board for the apartment. 

The eon engineer has also checked the economy seven and this is now working we will do a further check overnight with the heaters to confirm. 

We are currently getting the reports from both eon and western power which we should have by Monday/Tuesday and we will forward on once we have them.  
Only just replying as the eon engineer only left about half an hour ago and I've also been on the phone to the resolution manager at eon.

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ProDave

Meter tails are funny things.  If they are disturbed at one end, movement may result in the other termination at the other end working loose.  So it would be good practice to check tightness at both ends.  I suspect that is what happened here, although they did not touch the connections in the fuse box, they disturbed the tails resulting in that loose connection.

 

to be honest if the loose terminal was inside the fuse box, your electrician could have tightened that.

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Charms41

It was detached when he opened up the fuse box

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Evans Electric

Some meter fitters need to return to meter fitting school . 

Image004.jpg

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Doc Hudson
On 15/06/2019 at 14:02, ProDave said:

Meter tails are funny things.  If they are disturbed at one end, movement may result in the other termination at the other end working loose.  So it would be good practice to check tightness at both ends.  I suspect that is what happened here, although they did not touch the connections in the fuse box, they disturbed the tails resulting in that loose connection.

 

to be honest if the loose terminal was inside the fuse box, your electrician could have tightened that.

 

I would have thought that compliance with the regulations to avoid mechanical strain on cables or terminations should prevent any joint becoming that loose? Whatever type of joint; junction box, commando plug, cooker supply, SWA etc, either the cables should be appropriately fixed or where flexibility and movement are required a gland or clamp etc, to secure the cable to prevent conductors pulling out of terminations CU tails should be no different. As there is quite a bit on mechanical external influences, (522.8.5 comes to mind),  to some degree you can understand the EON / Western Power point of view. However common sense would suggest that where there are no visible signs of any cable fixings, cleats or clamps, (just like thousands of older properties), you would double check nothing feels looser than it should be.  

 

Doc H.

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