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Oh really? I have put food in the freezer and it is frozen, but I've made sure it's lower down. That's a good idea and I'll give it a go :)

Steptoe: I left it 4 hours before turning on as it was transported upright UNG: Thanks! Could you possibly give me a little more information on how to try this? Do you mean the back panel inside the freezer or at the back of the whole appliance? What does this connector look like please...

We have a side by side Whirlpool fridge freezer (S20DFBB20) which has been in storage for a long time. We've just had it delivered to our new house, it's working but the freezer side (there's a display) is showing an error code of '- -' which (according to the manual) means the freezer...