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Automation, Cinema, Computers, Television Forum
A proper horror story!
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<blockquote data-quote="phil d" data-source="post: 450325" data-attributes="member: 27126"><p>Cheers Andy, it's definately not GSM, so given the broadband is down it should as you said have raised a fault somewhere, nobody has contacted the customer so something has gone badly wrong, We were told by Zen that they send these routers out with all ports open, and the firewall was turned off! I only got involved with then as the company he has the contract with were getting nowhere with Zen.</p><p></p><p>The only answer anyone gets from them is "block port 22 outbound", I'd care less if they were at least a little bit helpful, but they are not, Personally I think this guy has been led up the garden path by somebody, apparently he reckons he's paying for 3 phone lines, 1 for his alarm monitoring, which we know is done via ip. 1 for fax, which he hasn't got, and one for his phone, which is voip we'll have to do some digging and sort it out for him.</p><p></p><p>The reseller was Nexus, the guy knows next to nothing about computers so it won't have been him opening ports, obviously somebody had set it up for him originally, who knows, my issue is that Zen reckon they know what's causing the problem but won't tell us, "block port 22 outbound", if they know which piece of kit is causing an issue then just say so!</p></blockquote><p></p>
[QUOTE="phil d, post: 450325, member: 27126"] Cheers Andy, it's definately not GSM, so given the broadband is down it should as you said have raised a fault somewhere, nobody has contacted the customer so something has gone badly wrong, We were told by Zen that they send these routers out with all ports open, and the firewall was turned off! I only got involved with then as the company he has the contract with were getting nowhere with Zen. The only answer anyone gets from them is "block port 22 outbound", I'd care less if they were at least a little bit helpful, but they are not, Personally I think this guy has been led up the garden path by somebody, apparently he reckons he's paying for 3 phone lines, 1 for his alarm monitoring, which we know is done via ip. 1 for fax, which he hasn't got, and one for his phone, which is voip we'll have to do some digging and sort it out for him. The reseller was Nexus, the guy knows next to nothing about computers so it won't have been him opening ports, obviously somebody had set it up for him originally, who knows, my issue is that Zen reckon they know what's causing the problem but won't tell us, "block port 22 outbound", if they know which piece of kit is causing an issue then just say so! [/QUOTE]
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A proper horror story!
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