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Electrician Talk Forum
Anyone else having trouble with CPC billing?
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<blockquote data-quote="Lurch" data-source="post: 439255" data-attributes="member: 6967"><p>I have had trouble with Farnell recently, in that they aren't applying the correct discounts to the account. When I first had a CPC account (2000ish) their website was useless, so I complained, and they said they were redoing it. They redid it, it was worse, and then they have just redone it again (along with the Farnell group websites) and they are all worse than ever. I am not in the least bit surprised the backend is also broken, I have spent many hours trying to sort out terrible service from them over the last few years and it only gets worse.</p><p></p><p>So basically, it is probably not going to get any better.</p><p></p><p>I also have a cash account with CPC, which does sort of work but then they forget to process returns and refunds all the time so even that's not a lot better.</p></blockquote><p></p>
[QUOTE="Lurch, post: 439255, member: 6967"] I have had trouble with Farnell recently, in that they aren't applying the correct discounts to the account. When I first had a CPC account (2000ish) their website was useless, so I complained, and they said they were redoing it. They redid it, it was worse, and then they have just redone it again (along with the Farnell group websites) and they are all worse than ever. I am not in the least bit surprised the backend is also broken, I have spent many hours trying to sort out terrible service from them over the last few years and it only gets worse. So basically, it is probably not going to get any better. I also have a cash account with CPC, which does sort of work but then they forget to process returns and refunds all the time so even that's not a lot better. [/QUOTE]
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Anyone else having trouble with CPC billing?
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