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Electrician Talk Forum
EICR on rental properties , further thoughts
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<blockquote data-quote="UNG" data-source="post: 495360" data-attributes="member: 8931"><p>With all industry schemes you generally have to have a complaints procedure, it doesn't necessarily mean you have to record customer problems as complaints though</p><p></p><p>It's a bit like the NACOSS / NSI 4 hour response time for out of hours call outs a lot of companies quite often never attend site within the time but circumvent the rule by calling the customer / keyholder within the 4 hours and make an appointment to meet them onsite some time after the 4 hour time has expired and they are deemed to have met the response time so no non compliance to record</p><p></p><p>While a complaints procedure remains in house it can be manipulated and serious issues hidden, the CPS's are supposed to verify qualifications and training but judging by some of the faults I and a mate of mine have found over the last few years I'm not sure you would want the original contractor back if they got it so wrong first time round.</p><p></p><p>It's about time the CPS's took some responsibility for logging complaints or reported problems with their members whose workmanship or knowledge is lacking instead of just taking the money</p></blockquote><p></p>
[QUOTE="UNG, post: 495360, member: 8931"] With all industry schemes you generally have to have a complaints procedure, it doesn't necessarily mean you have to record customer problems as complaints though It's a bit like the NACOSS / NSI 4 hour response time for out of hours call outs a lot of companies quite often never attend site within the time but circumvent the rule by calling the customer / keyholder within the 4 hours and make an appointment to meet them onsite some time after the 4 hour time has expired and they are deemed to have met the response time so no non compliance to record While a complaints procedure remains in house it can be manipulated and serious issues hidden, the CPS's are supposed to verify qualifications and training but judging by some of the faults I and a mate of mine have found over the last few years I'm not sure you would want the original contractor back if they got it so wrong first time round. It's about time the CPS's took some responsibility for logging complaints or reported problems with their members whose workmanship or knowledge is lacking instead of just taking the money [/QUOTE]
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EICR on rental properties , further thoughts
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