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Automation, Cinema, Computers, Television Forum
Help Me Set Up Email With A New Bt Home Hub And Bt Internet
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<blockquote data-quote="ProDave" data-source="post: 320502" data-attributes="member: 6969"><p>Well here's a potted summary of the "trouble" I had.</p><p></p><p>Pugging in the router and getting the internet working was easy. It just worked.</p><p></p><p>But I could no longer send emails. Previously I used the last ISP's outgoing mail server but that no longer worked. So I needed to set it up for the new ISP, BT.</p><p></p><p>You have to set it up using your default @btinternet.com email account. I chose that email address when making the order over the phone. but NOBODY told me the password. And the password proved not to be the routers password, nor the password I had set up to log into mybt.</p><p></p><p>So I had to go through the "I've forgotten my password" routine to get a password for that email address (that I never intend to use anyway)</p><p></p><p>Then I found the BT mail server would only send @btinternet.com email accounts unless you go and individually unblock each one you wish to send from.</p><p></p><p>So I tried to do that following their instructions, only to find the button I needed to access account settings (shown on a nice picture in their instructions) was not there on my screen. I even tried two browsers to make sure that was not the issue.</p><p></p><p>I couldn't bear the thought of calling a call centre to fix the issue.</p><p></p><p>So I solved it by using a different mail server unrelated to the ISP.</p><p></p><p>You couldn't make it up. This would make a good comedy sketch in the right hands.</p><p></p><p>Why does it have to be so difficult? How do "normal" non PC literate folk manage? I know, they never use a proper email client, they just use web mail and don't have this problem perhaps?</p><p></p><p>I seem to recall I have had difficulty every time I have changed ISP, which is why I don't change very often, but BT just made me too good an offer this time.</p></blockquote><p></p>
[QUOTE="ProDave, post: 320502, member: 6969"] Well here's a potted summary of the "trouble" I had. Pugging in the router and getting the internet working was easy. It just worked. But I could no longer send emails. Previously I used the last ISP's outgoing mail server but that no longer worked. So I needed to set it up for the new ISP, BT. You have to set it up using your default @btinternet.com email account. I chose that email address when making the order over the phone. but NOBODY told me the password. And the password proved not to be the routers password, nor the password I had set up to log into mybt. So I had to go through the "I've forgotten my password" routine to get a password for that email address (that I never intend to use anyway) Then I found the BT mail server would only send @btinternet.com email accounts unless you go and individually unblock each one you wish to send from. So I tried to do that following their instructions, only to find the button I needed to access account settings (shown on a nice picture in their instructions) was not there on my screen. I even tried two browsers to make sure that was not the issue. I couldn't bear the thought of calling a call centre to fix the issue. So I solved it by using a different mail server unrelated to the ISP. You couldn't make it up. This would make a good comedy sketch in the right hands. Why does it have to be so difficult? How do "normal" non PC literate folk manage? I know, they never use a proper email client, they just use web mail and don't have this problem perhaps? I seem to recall I have had difficulty every time I have changed ISP, which is why I don't change very often, but BT just made me too good an offer this time. [/QUOTE]
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