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Internet / Phone Problem
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<blockquote data-quote="Andy™" data-source="post: 380479" data-attributes="member: 2012"><p>Customer of mine has a problem with their internet - it keeps disconnecting, and usually runs very slow (0.27Mb/s down, 0.58Mb/s up,instead of 15+) when it is working</p><p></p><p>as expected, BT have said there is nothing wrong with the phone line, and its something inside. been there for a bit today, switched off power to the building expect the socket circuit for the 2 rooms where the router is plugged in, and switched everything else off. it still disconnects.</p><p></p><p>filters &amp; router have been replaced</p><p></p><p>Any idea's on likely causes or what else to try?</p><p></p><p>i have a graph of when its working / not working. apart from a lot of random times, there does seem to be some pattens, however, they dont have anything in common with the building or anything connected that i can find. there is no-one in the building from around 1700 - 0830 and almost everything is switched off</p><p></p><p><a href="http://s22.photobucket.com/user/andrew2022/media/internet_zpslihw6bkq.jpg.html" target="_blank"><img src="http://i22.photobucket.com/albums/b314/andrew2022/internet_zpslihw6bkq.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></a></p></blockquote><p></p>
[QUOTE="Andy™, post: 380479, member: 2012"] Customer of mine has a problem with their internet - it keeps disconnecting, and usually runs very slow (0.27Mb/s down, 0.58Mb/s up,instead of 15+) when it is working as expected, BT have said there is nothing wrong with the phone line, and its something inside. been there for a bit today, switched off power to the building expect the socket circuit for the 2 rooms where the router is plugged in, and switched everything else off. it still disconnects. filters & router have been replaced Any idea's on likely causes or what else to try? i have a graph of when its working / not working. apart from a lot of random times, there does seem to be some pattens, however, they dont have anything in common with the building or anything connected that i can find. there is no-one in the building from around 1700 - 0830 and almost everything is switched off [URL="http://s22.photobucket.com/user/andrew2022/media/internet_zpslihw6bkq.jpg.html"][IMG]http://i22.photobucket.com/albums/b314/andrew2022/internet_zpslihw6bkq.jpg[/IMG][/URL] [/QUOTE]
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