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Automation, Cinema, Computers, Television Forum
Internet / Phone Problem
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<blockquote data-quote="Lurch" data-source="post: 380518" data-attributes="member: 6967"><p>There's not a lot you can do, if you can get it connected as I suggesteed it should be a pretty strong pointer towards it being an external problem. With this info you can hopefully get an engineer out who will be able to do some proper testing to confirm it and get something repaired/replaced. Most likely swapping to a different card at the exchange will cure it but you will not get someone from the call centre to do this, it will need to be instigated by the bloke who comes out and finds it faulty.</p><p></p><p>If there are other phones and internal wiring currently connected then the customer and the IT bloke haven't done step 1 of the flow chart so I wouldn't offer any more help until this is done.</p></blockquote><p></p>
[QUOTE="Lurch, post: 380518, member: 6967"] There's not a lot you can do, if you can get it connected as I suggesteed it should be a pretty strong pointer towards it being an external problem. With this info you can hopefully get an engineer out who will be able to do some proper testing to confirm it and get something repaired/replaced. Most likely swapping to a different card at the exchange will cure it but you will not get someone from the call centre to do this, it will need to be instigated by the bloke who comes out and finds it faulty. If there are other phones and internal wiring currently connected then the customer and the IT bloke haven't done step 1 of the flow chart so I wouldn't offer any more help until this is done. [/QUOTE]
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