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Central Heating & Storage Heaters Forum
Some Views On Fault Finding Procedures.
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<blockquote data-quote="pewe" data-source="post: 387481" data-attributes="member: 2387"><p>Thanks guys -</p><p></p><p>The incident related to my mothers flat and was spread over 3 visits on 3 different days by 2 separate 'engineers'.</p><p></p><p>I am no electrician but my view of the situation is that neither of the 'engineers' were very diligent. - perhaps rushing to get off on holiday!</p><p></p><p>Here is a copy of the content of an e-mail (which I know they have received and has been read by their receptionist) I sent to the company in question. This explains everything as it happened along with some basic questions.</p><p></p><p>So far (after 2 days) I have had no confirmation that anyone has read the e-mail (I know they have by way of an 'automated return receipt I request for every e-mail I send), nor any other communication.</p><p></p><p>Prior to sending the e-mail detailed below, I had e-mailed the contractor and asked them the same general question I posted here - without giving specific details of the event. On that occasion they did respond stating </p><p></p><p></p><p>For those taking the time to read what follows, if you have any further thoughts after reading I would love to hear them.</p></blockquote><p></p>
[QUOTE="pewe, post: 387481, member: 2387"] Thanks guys - The incident related to my mothers flat and was spread over 3 visits on 3 different days by 2 separate 'engineers'. I am no electrician but my view of the situation is that neither of the 'engineers' were very diligent. - perhaps rushing to get off on holiday! Here is a copy of the content of an e-mail (which I know they have received and has been read by their receptionist) I sent to the company in question. This explains everything as it happened along with some basic questions. So far (after 2 days) I have had no confirmation that anyone has read the e-mail (I know they have by way of an 'automated return receipt I request for every e-mail I send), nor any other communication. Prior to sending the e-mail detailed below, I had e-mailed the contractor and asked them the same general question I posted here - without giving specific details of the event. On that occasion they did respond stating For those taking the time to read what follows, if you have any further thoughts after reading I would love to hear them. [/QUOTE]
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Some Views On Fault Finding Procedures.
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