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Why Are Electricity Suppliers Call Centres So Useless (Bit Of A Rant)
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<blockquote data-quote="Evans Electric" data-source="post: 300359" data-attributes="member: 1408"><p>You answered your own question there Dave.............. they are not technically trained ...probably cheap labour manning the phone centre.</p><p></p><p>I did a job further up my own road , phoned the now gone, Central Networks. Can you arrange an earth terminal to be fitted at ( address) .</p><p></p><p>" You need an electrician to verify bonding is fitted"</p><p></p><p>" It is fitted , I'm the electrician"</p><p></p><p>" So you are Mr (Jones) ?"</p><p></p><p>"No I'm Mr Evans"</p><p></p><p>"Your name doesn't match that address in our records"</p><p></p><p>" I don't live here , I'm the electrician the houseowner is Mr Jones"</p><p></p><p>" Oh I see ... well Mr Jones will you explain to Mr Evans that PME is not available in that area"</p><p></p><p>With that I gave up and sent a headed letter in asking for an earth terminal , verifying the bonding . They wrote back saying a TN-S earth was not available at ( My address) . </p><p></p><p>Then 3 weeks later they turned up out of the blue and fitted an earth terminal up the road. !! :C</p></blockquote><p></p>
[QUOTE="Evans Electric, post: 300359, member: 1408"] You answered your own question there Dave.............. they are not technically trained ...probably cheap labour manning the phone centre. I did a job further up my own road , phoned the now gone, Central Networks. Can you arrange an earth terminal to be fitted at ( address) . " You need an electrician to verify bonding is fitted" " It is fitted , I'm the electrician" " So you are Mr (Jones) ?" "No I'm Mr Evans" "Your name doesn't match that address in our records" " I don't live here , I'm the electrician the houseowner is Mr Jones" " Oh I see ... well Mr Jones will you explain to Mr Evans that PME is not available in that area" With that I gave up and sent a headed letter in asking for an earth terminal , verifying the bonding . They wrote back saying a TN-S earth was not available at ( My address) . Then 3 weeks later they turned up out of the blue and fitted an earth terminal up the road. !! :C [/QUOTE]
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