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Why Are Electricity Suppliers Call Centres So Useless (Bit Of A Rant)
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<blockquote data-quote="ProDave" data-source="post: 300374" data-attributes="member: 6969"><p>I had another one earlier this week.</p><p></p><p>An old lady phoned me "my power went off at 3AM"</p><p></p><p>It was on my way home so I called in to look, but as I suspected, there was now power into the property at all so I told her to phone the DNO.</p><p></p><p>half an hour later I had a call from the DNO guy in attendance:</p><p></p><p>"You told the customer there was power into the house"</p><p></p><p>No, I said there was NO power into the house.</p><p></p><p>"You said the main fuse had blown how do you know that"</p><p></p><p>No I said there was no power into the house, and it was quite probably the main fuse that's blown. (The seal fairy did NOT visit and the seal was still intact)</p><p></p><p>"It's a cable fault in the street, why did you tell them it was the fuse that's blown"</p><p></p><p>I said it's PROBABLY the fuse blown but there could be other reasons.</p><p></p><p>His parting words were someone has dug through a street cable.</p><p></p><p>WTF was he bothered about? But who would dig through a street cable at 3AM?</p><p></p><p>It's a strange world we live in.</p></blockquote><p></p>
[QUOTE="ProDave, post: 300374, member: 6969"] I had another one earlier this week. An old lady phoned me "my power went off at 3AM" It was on my way home so I called in to look, but as I suspected, there was now power into the property at all so I told her to phone the DNO. half an hour later I had a call from the DNO guy in attendance: "You told the customer there was power into the house" No, I said there was NO power into the house. "You said the main fuse had blown how do you know that" No I said there was no power into the house, and it was quite probably the main fuse that's blown. (The seal fairy did NOT visit and the seal was still intact) "It's a cable fault in the street, why did you tell them it was the fuse that's blown" I said it's PROBABLY the fuse blown but there could be other reasons. His parting words were someone has dug through a street cable. WTF was he bothered about? But who would dig through a street cable at 3AM? It's a strange world we live in. [/QUOTE]
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