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Why Are Electricity Suppliers Call Centres So Useless (Bit Of A Rant)
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<blockquote data-quote="ProDave" data-source="post: 300402" data-attributes="member: 6969"><p>If I get nowhere with this, I have formulated "plan B"</p><p></p><p>Phone and ask to be converted to a standard single rate tarrif, which of course will get the time clock removed and a single rate meter fitted.</p><p></p><p>As soon as that's done, phone and ask to be converted to Economy 10, which of course will result in a new meter and new time clock.</p><p></p><p>Before I put plan B into motion, is there a minimum period you have to remain on a new tarrif before you can change?</p><p></p><p>EDIT, Why don't I just ask to switch to economy 10? that alone will force them to fit a different time clock so would "fix" the problem.</p><p></p><p>Or plan C, change energy supplier, then report the fault again. Does anyone know ANY electricity supplier who actually has decent knowledgeable and helpful staff? </p></blockquote><p></p>
[QUOTE="ProDave, post: 300402, member: 6969"] If I get nowhere with this, I have formulated "plan B" Phone and ask to be converted to a standard single rate tarrif, which of course will get the time clock removed and a single rate meter fitted. As soon as that's done, phone and ask to be converted to Economy 10, which of course will result in a new meter and new time clock. Before I put plan B into motion, is there a minimum period you have to remain on a new tarrif before you can change? EDIT, Why don't I just ask to switch to economy 10? that alone will force them to fit a different time clock so would "fix" the problem. Or plan C, change energy supplier, then report the fault again. Does anyone know ANY electricity supplier who actually has decent knowledgeable and helpful staff? [/QUOTE]
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