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Why Are Electricity Suppliers Call Centres So Useless (Bit Of A Rant)
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<blockquote data-quote="ProDave" data-source="post: 301017" data-attributes="member: 6969"><p>All sorted.</p><p></p><p>Sarah did phone back and gave me an appointment for today. they could only do "PM" which was any time from 12-6pm</p><p></p><p>I was just thinking of setting out at 11:15 when my phone rang and it was the DNO guy phoning to advise I was his first afternoon call and he would be there just after mid day.</p><p></p><p>That was good, it confirmed my appointment and I knew I didn't have to wait all afternoon.</p><p></p><p>The guy who attended was as usual a decent guy. He didn't question anything he simply replaced the old separate mechanical time clock and meter, with one of the new all in one dual rate meters with the time switch built in.</p><p></p><p>I happened to mention the fiasco with the call centre, and his response was "yes I hear it all the time from customers"</p><p></p><p>So it's all fixed, but why oh why to the half wits at the call centres have to make it such a difficult process?</p></blockquote><p></p>
[QUOTE="ProDave, post: 301017, member: 6969"] All sorted. Sarah did phone back and gave me an appointment for today. they could only do "PM" which was any time from 12-6pm I was just thinking of setting out at 11:15 when my phone rang and it was the DNO guy phoning to advise I was his first afternoon call and he would be there just after mid day. That was good, it confirmed my appointment and I knew I didn't have to wait all afternoon. The guy who attended was as usual a decent guy. He didn't question anything he simply replaced the old separate mechanical time clock and meter, with one of the new all in one dual rate meters with the time switch built in. I happened to mention the fiasco with the call centre, and his response was "yes I hear it all the time from customers" So it's all fixed, but why oh why to the half wits at the call centres have to make it such a difficult process? [/QUOTE]
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