lcdman
Member
- Joined
- Sep 5, 2008
- Messages
- 33
- Reaction score
- 0
Tried these guys for the first time this week - the low prices were an incentive for getting the commodity bits for a tight-wad job early next week and to replenish the store shelves (back-boxes etc.)
Not a good first impression though! Ordered at lunchtime weds, and they have as standard a FedEx next day service, if you order before 4pm, and with the promise of an email to confirm shipment and tracking number. No email Weds, or yesterday. Finally (after several calls) it arrived today, or rather HALF the order did (in box with 12/08/09 written on and badly altered to say 13/08/09!). After several more calls, I got a call back from the Hull branch (local to me in Leeds??) to say the missing bits were just in stock in the last hour (not according to the website when I ordered - they were all stock!) and as for the JBs "they didn't have white in stock and did I want brown". FFS why no call on Weds, or yesterday! headbang
Sorry but the cheapness doesn't compensate for this crap service, even for "commodity bits" like JBs etc. Not going to be using them again in a rush, that's for sure, once bitten....... and all that. :|
Anyone else had the same experience with this mob?
Not a good first impression though! Ordered at lunchtime weds, and they have as standard a FedEx next day service, if you order before 4pm, and with the promise of an email to confirm shipment and tracking number. No email Weds, or yesterday. Finally (after several calls) it arrived today, or rather HALF the order did (in box with 12/08/09 written on and badly altered to say 13/08/09!). After several more calls, I got a call back from the Hull branch (local to me in Leeds??) to say the missing bits were just in stock in the last hour (not according to the website when I ordered - they were all stock!) and as for the JBs "they didn't have white in stock and did I want brown". FFS why no call on Weds, or yesterday! headbang
Sorry but the cheapness doesn't compensate for this crap service, even for "commodity bits" like JBs etc. Not going to be using them again in a rush, that's for sure, once bitten....... and all that. :|
Anyone else had the same experience with this mob?