phil d
Well-known member
In August I got a new phone, a Samsung J3 2017, on the recommendation of the girl in the o2 store, it's been a pita since day one, yesterday it packed up completely, I went back to the shop and they wanted to send it away, it would take around 4 working days they said, and they wouldn't give me a loan phone while it was in. I explained that I have medical problems and really need my mobile, their response was that I should have taken out a business contract, as this would guarantee me an exchange unit!
A business contract is a good bit dearer so no way, well I took the phone to the repairer they are not far from me and they got it back up and running, blaming the problems on a couple of my apps believe it or not. So I did a bit off digging and found quite a few people had issues with these phones, put it this way, in Argos, the older J3, is actually dearer than the new version, so that says a lot. I rang O2, they weren't bothered, neither were Samsung, so I started something on Twitter. lo and behold all of a sudden O2 want to talk to me and this morning someone from their PR team rang me, anyway cutting a long story short, tomorrow they are delivering me a more expensive phone for the same price as the old one, result. Plus they're giving me some money for my inconvenience.
So, for anyone having trouble with a firm and they don't want to know, before you start going to solicitors or citizens advice, try telling your story on a few internet sites, it's amazing how fast a company will react to the threat of bad publicity.
A business contract is a good bit dearer so no way, well I took the phone to the repairer they are not far from me and they got it back up and running, blaming the problems on a couple of my apps believe it or not. So I did a bit off digging and found quite a few people had issues with these phones, put it this way, in Argos, the older J3, is actually dearer than the new version, so that says a lot. I rang O2, they weren't bothered, neither were Samsung, so I started something on Twitter. lo and behold all of a sudden O2 want to talk to me and this morning someone from their PR team rang me, anyway cutting a long story short, tomorrow they are delivering me a more expensive phone for the same price as the old one, result. Plus they're giving me some money for my inconvenience.
So, for anyone having trouble with a firm and they don't want to know, before you start going to solicitors or citizens advice, try telling your story on a few internet sites, it's amazing how fast a company will react to the threat of bad publicity.