Can an electrician change the Economy 7 timer in a smart meter?

[catwin1]

Hello, I need advice concerning my smart meter setup please. I am on Economy 7 and I have storage heaters and a hot water tank connected to a separate CU for my off-peak usage. The timer that switches to the off-peak circuit at night on my newly installed SMETS2 smart meter is wrong so I am being overcharged by 50% for my night appliances. The supplier tells me that they cannot change this (contrary to everything I have seen online) and that I need to ask an electrician to do this.
Can someone please confirm?
Thank you

 

[Murdoch]

What do you mean by the wrong time?

When does it switch to E7 and for how long?

And no, only the supplier can change it

 

[binky]

We certainly can't mess with the metering. Do you have timers for the off-peak other than in the meter?

 

[kerching]

I always thought smart meters were switched remotely

 

[ProDave]

Can you post a picture of your meter? is it 4 wire or 5 wire (big wires out of the bottom)

No an electrician can't change anything it is the suppliers issue.

My only input to this thread is you read a LOT of problems about smart meters not working properly with E7, so my advice is if you have E7 or E10, then refuse to have a smart meter and stay with the old reliable dumb dual rate meter. Those just seem to work with very few issues.

I would contact the CEO of your electricity company, tell them the issues and say if the issue is not corrected in 1 month and with a plan to compensate for the wrong charging up to the point it is corrected, then you want the smart meter removed and the previous standard dual rate meter put back.

 

[Murdoch]

I hear of more "set up " issues by suppliers than anything else.

 

[catwin1]

Thank you all for your replies.

It is a 5-port SMETS2 smart meter and I do not have access to the timer as the off-peak circuit is controlled by an ALCS inside the meter itself. (It's an old setup, with old storage heaters).

I ended up switching to a different supplier today, after 7 weeks of trying to explain what needs to be done to them, for them to say it's not their job.