Look at it like this; As has been pointed out, Neutral is a live conductor, but it SHOULD be at earth potential because it is tied to earth at the star point of the transformer that supplies the installation. Now, so how do you get a shock???
Well, i will take liberties with terminology here for the sake of simplicity. Neutral is connected to the star point of the transformer that supplies you. To stop the neutral floating about at all funny voltages, [as a result of differing loads on each phase, [and so causing any single phase supplies to have some very strange phase to neutral voltages] the neutral is tied to earth at that, and at several other points too.
Now; The power comes to your CU yes??? you have isolated the power to the circuit you want to work on by means of the MCB yes??? BUT, the MCB is only a single pole device, the neutral of your circuit is connected to ALL the other neutrals in the neutral bar. Let us imagine one of the other circuits is "on" If there is any resistance [even that caused by the volt drop of the cables], or even a break in the neutral upstream. what is going to happen???
Remembering that the neutral is tied to earth at the star point, the current will flow round the "other" circuit to the neutral bar, then back up "your" neutral, through you, and hence to earth and back to the star point thus completeing the circuit. Result; You feel anything from a tingle, to a huge 400V shock.....
This is before you have even touched on borrowed neutrals and the like.
So always isolate the lot, not just the circuit you are working on, and test ALL conductors for dead....
The reason for isolating the lot, is that in the case of a borrowed neutral, it may all test dead ok, you are then working on the thing, someone switches on a load on an entirely different circuit fed by an entirely different MCB, and your "dead" neutral, now becomes very live!!!
Always remember too, that a result of a wiring fault, ]whether deiliberate or otherwise], You can test your neutral and find it dead. [while it is still connected to the neutral block that is] but you disconnect it, and you can sometimes find that it is VERY live all of a sudden!!! [do not ask me how i know that!!!]
john...