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Electrician Talk Forum
Tester Repaired , Certificate Of Test Issued, Not Calibration.
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<blockquote data-quote="pewter" data-source="post: 351397" data-attributes="member: 15463"><p> You guys at iSS have always been fantastic to me.</p><p></p><p>I like the tester i bought and the company.</p><p></p><p>The first repair i was told they replaced the PCB, i cant find any old paperwork to confirm this.</p><p></p><p>The latest repair i have a service report sheet, 'new terminal port' is what they have done this time.</p><p></p><p>I am not a sulker and i understand somethings go wrong and the technical team and the guys i have spoken to on the phone there have always been great. They do organize collection for repair quickly, it is all inconvenient but the do attempt to repair it, which i am ok with. Inconvenient but i understand sometimes things go wrong.</p><p></p><p>My problem with the manufacturer is the attitude of the person who i was asking about the calibration certificate.</p><p></p><p>It would not have taken much for them to give me a calibration certificate, which would have made me happy.</p><p></p><p>All i wanted to know what the 'certificate of test' is?</p><p></p><p>Instead of given an answer to say 'thats as good a calibration cert' or 'certificate of test is not worth the paper it is printed on you need a calibration cert for £100 we are muggin you off"</p><p></p><p>I got fobbed off, they didnt answer my question directly, started to question it hadnt been repaired before and then rattle on about there system upgrade and my old repair not showing up on some old bags computer was a joke.</p><p></p><p>I am still no wiser as how a 'certificate of test' is different to a 'calibration certificate'?????</p><p></p><p>If it has been repaired i thought they would need to check the calibration of the machine.</p><p></p><p>if not why?</p><p></p><p>If so then why not just give me a calibration certificate?</p></blockquote><p></p>
[QUOTE="pewter, post: 351397, member: 15463"] You guys at iSS have always been fantastic to me. I like the tester i bought and the company. The first repair i was told they replaced the PCB, i cant find any old paperwork to confirm this. The latest repair i have a service report sheet, 'new terminal port' is what they have done this time. I am not a sulker and i understand somethings go wrong and the technical team and the guys i have spoken to on the phone there have always been great. They do organize collection for repair quickly, it is all inconvenient but the do attempt to repair it, which i am ok with. Inconvenient but i understand sometimes things go wrong. My problem with the manufacturer is the attitude of the person who i was asking about the calibration certificate. It would not have taken much for them to give me a calibration certificate, which would have made me happy. All i wanted to know what the 'certificate of test' is? Instead of given an answer to say 'thats as good a calibration cert' or 'certificate of test is not worth the paper it is printed on you need a calibration cert for £100 we are muggin you off" I got fobbed off, they didnt answer my question directly, started to question it hadnt been repaired before and then rattle on about there system upgrade and my old repair not showing up on some old bags computer was a joke. I am still no wiser as how a 'certificate of test' is different to a 'calibration certificate'????? If it has been repaired i thought they would need to check the calibration of the machine. if not why? If so then why not just give me a calibration certificate? [/QUOTE]
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